Volume 19 Issue 3, December 2024
ARTICLE INFO
Article History:
Received: 30 October 2024
Accepted: 19 December 2024
Published: 31 December 2024
The Importance of Brand Orientation to The Business Strategy of Small and Medium Enterprises
Angga Febrian1♣, Brenda Patil2, Anggalia Wibasuri3, Novita Sari1, Nyimas Latiffah Azzahra1 and Dafa Rafif Pratama1
2University of Westminster, London, United Kingdom
3Institut Informatika dan Bisnis Darmajaya, Lampung, Indonesia
This study investigates how adopting social media and e-commerce can improve business strategies and have implications for increasing the revenue of small and medium enterprises (SMEs). The researchers conducted a study with 110 respondents of small and medium enterprises in Indonesia using two stages of analysis, namely a measurement model to assess validity and reliability and a structural model to test the hypothesis. The findings of the study revealed that social media and e-commerce have a significant impact on business strategies. This finding suggests that social media and e-commerce platforms increase visibility and access to a wider market and enable more personalized interactions with customers, optimization of marketing strategies, and operational efficiency. Other findings suggest that brand orientation can strengthen the influence of social media and e-commerce adoption on business strategies. Brand orientation is crucial in strengthening the relationship between social media and e-commerce adoption in SME business strategies. By focusing on brand orientation, SMEs can create a consistent and attractive identity across digital platforms, increasing consumer awareness and brand loyalty.
Keywords: Social Media and E-Commerce Adoption, Brand Orientation, Business Strategy, Small and Medium Enterprises