Volume 20 Issue 2, August 2025
ARTICLE INFO
Article History:
Received: 7 May 2024
Accepted: 29 July 2025
Available online: 1 August 2025
ASIA-PACIFIC MANAGEMENT ACCOUNTING JOURNAL. VOL. 20 ISSUE 2
WHY SMEs COMPLY: AN EMPIRICAL INVESTIGATION OF TAX KNOWLEDGE, TRUST, SYSTEM PERCEPTION, AND PENALTIES IN MALAYSIA'S SELF-ASSESSMENT ENVIRONMENT
Siti Madihah Ahmad Sabri1, Zarinah Abdul Rasit2♣, Norziaton Ismail Khan3, Nadiah Abd Hamid4 and Sharina Tajul Urus5
1Tax Division, Level 6, Centre Block, Ministry of Finance,
Putrajaya, Malaysia
2,3,4Faculty of Accountancy, Universiti Teknologi MARA, Cawangan Selangor
Kampus Puncak Alam, Selangor, Malaysia
Tax non-compliance remains a persistent challenge for tax authorities to promote voluntary tax compliance, particularly among Small and Medium-sized Enterprises (SMEs) in developing economies. Key concerns include limited tax knowledge, weak trust in the Inland Revenue Board of Malaysia (IRBM), perceptions of the tax system, and the effectiveness of tax penalties. This study aims to examine the determinants of voluntary tax compliance among Malaysian SMEs operating under the Self-Assessment System (SAS). Drawing on the theory of planned behaviour, this research examines the influence of tax knowledge, trust in tax authorities, perceived fairness of the tax system, and perceived severity of tax penalties on compliance behaviour. Data were collected through a structured questionnaire distributed to SME owners and managers across the Klang Valley region, yielding 220 responses. The data were analysed using correlation and multiple regression analyses to test the hypothesised relationships. The results reveal that all four factors are statistically significant and positively influence voluntary tax compliance. Tax knowledge, trust in the IRBM, perceptions of the tax system, and implementing effective penalties are key to enhancing compliance. The study contributes to the growing body of tax compliance literature by offering empirical evidence from the Malaysian SME context and provides practical insights for policymakers seeking to strengthen tax compliance.
Keywords: Tax Compliance, Tax Knowledge, Trust, Tax System, Tax Penalties, SMEs