Wan Ahmad Dahlan Abdul Aziz^1*, Kamarulnizam Abdullah¹, Junaidi Abu Bakar¹ and Elif Baykal²

¹Institute of Malaysian and International Studies (IKMAS), The National University of Malaysia (UKM), Bangi, Selangor, Malaysia
²School of Business and Management Sciences, Istanbul Medipol University, Turkiye

ABSTRACT

Integrity failures within public sector institutions remain a major governance challenge, often resulting in corruption, bureaucratic inefficiencies, and weak accountability systems. Although many governments have introduced ethical frameworks and anti-corruption strategies, translating these initiatives into effective administrative practices remains challenging. In Malaysia, strengthening integrity within the public service has become a national priority. In 2024, the Director- General of Public Service introduced the HEMAT framework to reinforce ethical governance and integrity-driven public administration. However, limited empirical research has examined how such integrity frameworks are implemented and operationalized within public sector organizations. This study examines how HEMAT values are internalized and operationalized within the Malaysian federal public service and how these values contribute to strengthening regime accountability, personal responsibility, and prudential governance. Adopting a qualitative case study approach and purposive sampling, data were collected through semi-structured interviews with five senior officials from federal ministries and agencies. The data were analyzed using thematic analysis guided by Dobel’s (1990) integrity framework. The findings indicate that HEMAT values have been institutionalized through leadership directives, organizational alignment, and procedural reforms that strengthen regime accountability. Personal responsibility is reinforced through recognition programs, training initiatives, and human resource interventions, while prudential governance is strengthened through monitoring systems, digitalization, enforcement practices, and performance management mechanisms. These findings demonstrate how integrity frameworks can be translated into practical governance and management practices within public sector organizations.

Keywords:
HEMAT Core Values
Public Service Reforms
Embracing Integrity
Upholding Integrity
Malaysian Public Services